Want to Join an Award Winning Team?

    We’re hiring an IT Support Specialist in Toronto.

    If you’re interested in this position, please submit your cover letter and resume to careers@yournucleus.ca

    Job Title: IT Support Specialist

    Language: English

    Years’ Experience: 4-years

    Reports To: Support Manager

    Location: Toronto, ON

    Role Summary:

    Your middle name is trouble-shooter. You love problem solving and helping clients resolve their issues. You will be based out of our downtown Toronto  office, working in a collaborative team environment. You possess excellent communication skills and have a passion for exceptional client service. Your claim to fame is handling client incidents, putting out fires, and providing an exceptional client experience.

    Role Duties and Responsibilities:

    • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
    • Support of backup, disaster recovery, and business continuity solutions
    • Support services for Microsoft related technologies: Office365, Windows Server, Office suite, etc.
    • Support services for virtualization technologies
    • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
    • Remote access solution implementation and support: VPN, and Terminal Services
    • Maintain client documentation
    • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

    Knowledge/Skills/Requirements:

    • Advanced understanding of operating systems, business applications, printing systems, and network systems
    • Interpersonal skills: such as communication over the phone and in-person, active listening and client-care
    • Ability to diagnose technical issues
    • Ability to multi-task and adapt to changes quickly
    • Technical awareness: ability to match resources to technical issues appropriately
    • Service awareness of all organization’s key IT services for which support is being provided
    • Understanding of support tools, techniques, and how technology is used to provide IT services
    • Mac proficiency preferred
    • Typing skills to ensure quick and accurate entry of service request details
    • Self-motivated with the ability to work in a fast-moving environment
    • ITIL knowledge/experience would be considered an asset