Want to Join an Award Winning Team?

We’re hiring a Support Specialist - Contractor in Vancouver.

If you’re interested in this position, apply here!

Location: Vancouver

Reports To: Support Manager

Experience: Entry-Level

Role Summary:
Your middle name is trouble-shooter. You love problem solving and helping clients resolve their issues. You will be based out of our downtown Vancouver office, working in a collaborative team environment. You possess excellent communication skills and have a passion for exceptional client service. Your claim to fame is handling client incidents, putting out fires, and providing an exceptional client experience.

Overall Responsibilities, General Tasks and Duties: 

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Support of backup, disaster recovery, and business continuity solutions
  • Support services for Microsoft related technologies: Office365, Windows Server, Office suite, etc.
  • Support services for virtualization technologies
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, and Terminal Services
  • Maintain client documentation
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services (work in collaboration with SM)
  • Participates in regular meetings with the support teams
  • Identify client trends and escalate those as needed

What you bring to the table…

  • Industry IT Certifications: Microsoft MCP, MCSA, MCSE, MCITP, Cisco CCNA, or VMware VCP
  • ITIL knowledge/experience would be considered an asset working for an MSP company preferred or relevant work experience
  • You have 2+ yrs experience minimum
  • Advanced understanding of operating systems, business applications, printing systems and network systems
  • Interpersonal skills: telephone skills, communication skills, active listening and customer-care
  • Ability to diagnosis and troubleshoot technical issues
  • Ability to multi-task and adapt to changes quickly
  • Mac proficiency preferred
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Team player!

Perks!

  • An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace
  • Weekly deliveries of healthy snacks
  • Monthly Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
  • EPIC customer service – to our external clients and internally to our colleagues
  • Business Casual Dress Code (Wear Jeans to Work!)
  • Competitive Salary
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